This workplace readiness program is designed for international students seeking training in and knowledge of transferable soft skills for the international or Canadian workplace. Students gain the essential industry knowledge and skills in customer service, hospitality, and tourism to allow them to be successful in entry to intermediate level positions in a broad range of related employment settings; for example, hotels, motels, resorts, restaurants, convention centres and on cruise ships.
Program Outcomes
By taking the Hospitality and Tourism Program you will acquire and be able to apply the essential skills and knowledge related to:
1. Canada; National Culture and Cross-Cultural Communication, including: Skills working with different cultures, establishing first impressions, skills related to service industry standards.
2. Customer Service, Sales, and Marketing, including: Public speaking skills, problem-solving skills, applying marketing techniques.
3. Travel, Tourism, and Adaption, including: Taking orders, planning for meetings, handling special needs, writing effective communication.
4. Managing Events, Attractions, and eTravel, including: Research skills, organizing events, delivering presentations, time management skills.
5. Tourism, Trends & Impacts, including: Analyzing performance, setting personal and career-related goals, workshop planning.
6. Tourism Based Businesses and Workplace Communications, including: Negotiation skills, management skills, interviewing, and feedback.
